Introduction and Overview
This Privacy Policy explains what personal information Hilljewellery (“Hilljewellery”, “we”, “our” or “us”) collects, why we collect this information, and how we use the information we collect as well as your rights and choices regarding such information. Our Privacy Policy applies to our collection of your information in our stores, on our website, our collection of your information via any channel that you may interact with us, including but not limited to, postal mail, email, phone, live or automated chat, SMS/MMS/text, social media platforms and your use of any Hilljewellery online service location that posts a link to this Privacy Policy and all features, content, and other services that we own, control, or make available via any channel (collectively, the “Services”). For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you.
By using the Services or interacting with us offline, you agree to our Terms and Conditions and to our collection, use, and disclosure practices and other activities as described in this Privacy Policy. If you do not agree and consent, discontinue use of the Services.
Hilljewellery encourages you to periodically review this Privacy Policy to learn about our privacy practices. If you are a California resident, Nevada resident or data subject in Europe, please see the “Additional Disclosures for California Residents,” “Additional Disclosures for Nevada Residents” and “Additional Disclosures for Data Subjects in Europe” sections. If you have questions or concerns about our Privacy Policy, please contact Hilljewellery as set forth in the section entitled “Contact Us” below.
Information We Collect
Information You Provide
We collect Personal Information you provide directly via the Services, including but not limited to when you register for an account, update your profile, access our content, make a purchase, participate in a sweepstakes, contest, survey, or other promotion (“Promotion”), contact customer support, sign up for our text messaging program, or apply for a job. We may use Service Providers (defined below) to collect this information.
The following is a list of the categories of Personal Information we may collect and may have collected in the last 12 months:
Contact Data. We collect your first and last name, e-mail address, postal address, phone number (and mobile carrier, if you enroll in our text messaging program), and other similar contact data.
Credentials. We collect passwords and other information for authentication and account access.
Demographic Data. We collect demographic information including your age, birth month and/or day, gender, and country.
Payment Data. We collect data necessary to process your payment if you make a purchase, including your payment instrument number (such as a credit card number or information identifying your financing account), and the security code and expiration date associated with your payment instrument.
Profile Data. We collect your interests, favorites, wish lists, ring size preferences, and other profile data.
Contacts. We collect data about your contacts in order to fulfill a request by you. For example, when you e-mail a product to a friend or refer a friend through the Services, we request that you provide names and e-mail addresses for you and your friend. This helps ensure that your friend will know that you have requested that Hilljewellery send them an e-mail. The information Hilljewellery collects from you and your friend will only be used as set forth in this Privacy Policy. By using this functionality, you acknowledge and agree that you have your contacts’ consent for us to use their contact information to fulfill your request.
Content. We collect the content of messages you send to us, such as feedback and product reviews you write, messages sent through our text messaging program, messages sent through any live or automated chat feature, questions and information you provide to customer support or comments and content that you may post on social media channels. For example, if you contact a customer service representative or jewelry consultant and provide information to the consultant or submit a request through our Services, we will use your information to respond to your request and to provide you with additional information that we believe may be helpful to you. We may also collect content such as photos, videos or other materials that you submit to us. For example, if you use our Virtual Try On feature, we use the photo that you upload and superimpose a resizable rendering of the jewelry you view through the feature, and we enable you to download a copy of the photo or share it with a friend, contact a jewelry consultant about the jewelry, or save the jewelry to your wish list. Any feedback you submit is subject to the terms of this Privacy Policy and the Terms and Conditions.
Employment Data. We collect data as necessary to consider you for a job opening if you submit an application to us, including your employment history, resume, transcript, responses to questions listed on our job applications or other forms related to your application for employment, writing samples and references.
Government Identification Data. We may collect in certain circumstances other information such as an image of your driver’s license or other government issued identification for fraud prevention purposes. We may also collect government issued identification numbers such as your social security number for tax reporting purposes in the event that you win a prize through a Promotion.
You may choose to voluntarily submit other information to us through the Services that we do not request, and, in such instances, you are solely responsible for such information.
Information Collected Automatically
Hilljewellery automatically collects information about your device and how your device interacts with our Services. We may use Service Providers to collect this information. The categories of information we may automatically collect and may have collected in the last 12 months includes:
Service Use Data. We collect data about the features you use, the pages you visit, the e-mails and advertisements you view, the products you purchase, the time of day you browse, your referring and exiting pages, and other similar information about your interactions with our Services.
Device Connectivity and Configuration Data. We collect data about the type of device or browser you use, your device’s operating software, your internet service provider, your device’s regional and language settings, and other similar information about the means through which you interact with our Services.
IP Address and Device Identifiers. Hilljewellery collects your IP address and related location data, and other device identifiers, including mobile advertising identifiers, about the devices you use to interact with our Services. We collect this data for various purposes, including to assess and diagnose problems, improve the functioning of our Services, servers, and hosting providers, as well as to analyze trends and traffic patterns, gather demographic information, track the date, time, and duration of each session within our website, prevent fraud, and customize our Services and advertisements.
Hilljewellery collects data through the use of cookies, web logs, web beacons and other similar technologies (now and hereafter developed) (“Online Technologies”), including the following:
Log Files. Our servers collect logs that include the above information, which helps us understand website usage and trends.
Cookies. “Cookies” are small pieces of information that are stored by your browser on your device’s hard drive. We use cookies on certain pages of our Services to, among other things, analyze our web page flow, measure promotional effectiveness, deliver you a more customized shopping experience, track visits from our affiliates and partners, allow users to share pages and content to third-party social networking sites, and enable the use of our shopping cart.
Hilljewellery uses cookies for various business and commercial purposes, including the following:
Necessary Cookies: These cookies are essential for you to use our Services, such as our shopping bag, as well as to access password protected areas, such as your personal account.
Performance Cookies: These cookies collect information about how you use our Services so that we can measure and improve the performance of our site.
Functional Cookies: These cookies provide enhanced functionality and personalization. They allow us to gather information on how our Services are being used and remember the choices you make (such as your language or location) so that we can provide content that is relevant to you.
Targeting and Advertising Cookies: These cookies help us deliver advertisements that are more tailored to you and your interests, as well as limit the number of times you receive the same advertisement. We also use these cookies to measure the effectiveness of our advertising campaigns. If you sign up for our text messaging program, cookies may be used to customize your experience by sending you personalized text messages such as shopping cart reminders.
Web Beacons. We may use electronic images known as web beacons (also known as pixels) on the Services. These pixels are small and invisible images placed on web page that load when the web page loads. When you access a website, video, e-mail, or advertisement that contains web beacon, the pixel will load and may permit us or another party to drop or read cookies on your browser. Pixels are used in combination with cookies to analyze activity by a particular browser on a particular device. We may incorporate pixels from third parties that allow us to analyze conversions, bring you advertising both on and off the Services, and provide you with additional functionality, such as the ability to connect our Services with your social media account.
Device Fingerprinting. We may use device fingerprinting, which is the process of analyzing and combining sets of information elements from your device’s browser, such as JavaScript objects and installed fonts, in order to create a “fingerprint” of your device and uniquely identify your device and apps.
Location-Identifying Technologies. Location-aware technologies may be used to collect precise location data when you enable location-based services through your device. Location data may be used for purposes such as verifying your device’s location and delivering or restricting relevant content and advertising based on that location.
Some information about your use of the Services and certain unaffiliated websites or services (described below) may be collected using Online Technologies across time and services and used by us and other parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Services and unaffiliated websites and services.
For further information on Online Technologies and your rights and choices regarding them, see the sections entitled “Other Parties” and “Your Rights and Choices” below.
Information from Other Sources
Hilljewellery may obtain information about you from other sources. To the extent we combine the information you provide to Hilljewellery through the Services with information we have obtained from other sources, we will treat the combined information in accordance with the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the data. The following are the categories of other sources we collect information from:
Marketing companies from which we license demographic data to supplement the data we collect.
Social networks when you reference our Services or grant permission to Hilljewellery to access your data on one or more of these services.
Financing providers with which we offer financing for purchases and financial services providers used for processing payments.
Partners with which we offer co-branded services, sell or distribute our products, or engage in joint marketing activities.
Advertising and marketing partners.
Publicly-available sources such as open government databases or other data in the public domain.
Use of Information
We may collect and use Personal Information for the business and commercial purposes described in this Privacy Policy. Our business purposes for collecting and using information include to:
Manage our Services, including your registration, account, and transactions.
Perform services requested by you, such as to process and fulfill your order, help you visualize how jewelry might look on you through use of our Virtual Try On feature, respond to your comments, questions, and requests, and provide customer service. If you use our Virtual Try On feature, we do not collect, scan, or analyze the geometry or physical characteristics of any subject matter within the photos you upload through the feature, and we do not use such photos to identify you.
Send appointment reminders and otherwise assist in confirming or scheduling interactions with us.
Send you technical notices, updates, security alerts, information regarding changes to our policies, and support and administrative messages.
Monitor and analyze trends, usage, and activities regarding our Services.
Conduct Promotions, including to conduct surveys and/or research on our users’ demographics, interests, behavior.
Improve our marketing and promotional efforts, Service content and product and service offerings.
Develop and send you direct marketing, including advertisements and communications about our and other party products, offers, promotions, rewards, events, and services, through different channels such as email and SMS/MMS text messaging, to the extent you have opted into such communications as may be required by law. Please see our Terms and Conditions for more information on our SMS/MMS text messaging programs.
Verify your eligibility and deliver prizes in connection with Promotions you have entered.
Prevent or take action regarding illegal activities, including suspected fraud; protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); enforce the terms and conditions that govern the Services; and conduct, complete, or respond to audits or audit results.
Comply with any applicable law, regulation, legal process or governmental request.
Review and evaluate your applications to work with or for us or otherwise respond to you regarding opportunity inquiries.
Fulfill any other business or commercial purposes disclosed to you at your direction or with your consent.